Campaigns
Outbound sales, collections, surveys or inbound support, each with its script, dates, attempt limits and live totals.
Early access
Call Centre CRM
The call centre CRM that works the list for you.
Load a campaign, and SalesKnot tells every agent who to call next. Each disposition updates the lead, books the callback, respects do-not-call and turns interested people into deals.
What's included
The full core CRM, plus what call centre teams use.
Call lists
Every lead in a campaign with its agent, priority, attempts and next call time, so the queue sorts itself.
Call logging & dispositions
Sale, interested, callback, no answer, busy, voicemail, wrong number or do-not-call, with notes, duration and recording link.
Callbacks
Pick a time and the callback lands in the agent's tasks and back at the top of the list when it's due.
Do-not-call
One do-not-call disposition flags the person and removes them from every open campaign.
Floor dashboard
Calls by outcome, agent and campaign, contact and conversion counts, and what's due now.
Automations
Follow-up that happens on its own.
Examples of workflows we set up for call centre teams. Every one can be adjusted to your process.
⚡ No answer, busy or voicemail
Retry after the campaign's wait time, then mark exhausted at the attempt limitAutomated
Retry after the campaign's wait time, then mark exhausted at the attempt limitAutomated
⚡ Callback requested
Task for the agent at the agreed time, lead back in the queueAutomated
Task for the agent at the agreed time, lead back in the queueAutomated
⚡ Interested or sale
Lead marked converted and a deal opened for the sales teamAutomated
Lead marked converted and a deal opened for the sales teamAutomated
⚡ Do not call
Person flagged and pulled from every open listAutomated
Person flagged and pulled from every open listAutomated
Who it's for
- Outbound sales and telemarketing teams
- Collections and renewals desks
- Inbound support and helplines
- BPOs running campaigns for several clients
Why teams choose SalesKnot
- One price per user, everything included
- Workflows and AI agents in every seat
- Set up, imported and supported for you
- Your data, exportable any time
Questions
Call Centre CRM questions
A call centre CRM organises who to call, records what happened on every call and decides the next step automatically: retries, callbacks, conversions and do-not-call. SalesKnot does this on top of a full sales CRM, so converted leads flow straight into your pipeline.
Yes. Agents can log calls by hand, or your dialer (such as Twilio, Aircall or 3CX) can send finished calls to SalesKnot automatically through the API, with the recording link attached.
Each campaign has an attempt limit and a retry wait. No-answer calls come back after the wait until the limit is reached; callbacks are booked for the exact time the customer asked for.
$25 per agent per month for the core CRM with the Call Centre edition, or $20 when you pay yearly, with no minimum. Phone lines and call minutes are billed by your phone provider, not by us. See pricing.
Put your call floor
on autopilot.
Book a demo and we'll set up your workspace with the core CRM and the Call Centre edition, with your data imported.